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Terms of Service

Effective October 24, 2026

These terms govern your use of the NeverMissed AI website and AI receptionist service. NeverMissed AI is operated by Michael S. Endara, doing business as NeverMissed AI (“we,” “us”). By using our website or service, you agree to these terms. If you sign a separate agreement or order form with us, that document controls where it differs from these terms.

The service

NeverMissed AI provides an AI-powered phone receptionist that answers calls for your business, answers common questions using information you give us, books appointments, and sends you call summaries. We may update or improve the service over time.

Your responsibilities

  • Give us accurate information about your business, services, hours, pricing and availability, and tell us promptly when it changes.
  • Review call summaries and bookings and follow up with your customers.
  • Use the service only for lawful purposes, and comply with laws that apply to your business, including laws on call recording, telemarketing and text messaging.
  • Keep your account details and any login credentials secure.

Limits of the service

  • The AI receptionist can make mistakes, misunderstand callers, or fail to complete a booking. You are responsible for checking important details.
  • The service is not an emergency service. It does not contact 911 or emergency responders, and you should not rely on it to handle emergencies.
  • The service does not give medical, legal, financial or other professional advice. Unless we agree otherwise in writing, do not use it to collect protected health information or other highly sensitive data.
  • The service depends on phone carriers, internet providers and other third parties. We do not guarantee it will be available at all times or free of errors.

NeverMissed AI text messaging program

Program description: When you opt in on our website, NeverMissed AI sends text messages about your missed-call estimate, demo scheduling and appointment reminders. If you also opt in to marketing texts, we send occasional offers and product updates. Each type of message requires its own opt-in.

  • Message frequency: varies. Up to 6 messages per month for estimate and scheduling texts, and up to 4 per month for marketing texts.
  • Message and data rates may apply.
  • To opt out, reply STOP to any message. You will receive one message confirming you are unsubscribed, and no further messages will be sent.
  • For help, reply HELP or contact us at the email address below.
  • Consent to receive text messages is not a condition of purchase.
  • Carriers are not liable for any delayed or undelivered messages.

See our Privacy Policy for how we handle your information.

Fees and payment

Pricing, trial periods and billing terms are set out in your agreement or order form. Fees are due as stated there. We may pause the service if payment is overdue. Unless your agreement says otherwise, fees already paid are not refundable.

Cancellation

Either of us may end the service as described in your agreement. If your agreement does not say, either of us may cancel with 30 days’ written notice. After cancellation, we will stop answering calls for you and, on request, delete your call data, except where we must keep it by law.

Data and privacy

Our Privacy Policy explains how we handle information. You own your business data and your customers’ call data. You give us permission to use it to provide and improve the service.

Our property

The service, website and related software, scripts and materials belong to us or our licensors. You may not copy, resell, reverse engineer or misuse them.

Disclaimer

Except as stated in your agreement, the service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the fullest extent allowed by law, we are not liable for lost profits, lost business, missed appointments or indirect, incidental or consequential damages. Our total liability for any claim related to the service is limited to the fees you paid us in the three months before the claim arose.

Indemnity

You agree to defend and hold us harmless from claims arising from your use of the service in violation of these terms or the law, or from information you provide to us.

Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Palm Beach County, Florida.

Assignment

We may transfer these terms and any agreement with you to a business entity we form or control, or to a successor of our business, with notice to you.

Changes to these terms

We may update these terms. We will post the new version on this page with a new effective date. Continued use of the service after an update means you accept the new terms.

Contact us

NeverMissed AI
6586 West Atlantic Avenue, Unit 1302
Delray Beach, FL 33446
Email: michael@nevermissedcallsai.com