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Privacy Policy

Effective October 24, 2026

This policy explains what information NeverMissed AI collects, how we use it, and the choices you have. NeverMissed AI is operated by Michael S. Endara, doing business as NeverMissed AI (“we,” “us”). It applies to our website, our AI receptionist service, and our demo phone line.

Information we collect

  • From website visitors: information you send us (such as your name, business name, email and phone number) and basic technical data (such as browser type, pages visited and approximate location) collected through cookies or analytics tools.
  • From people who call our AI receptionist, including the demo line and lines we operate for our clients: your phone number, the call recording, a written transcript, and anything you share during the call, such as your name, address and the reason for your call.
  • From our clients: business contact details, calendar and scheduling information, call-handling instructions, and billing information.

Call recording

Calls answered by our AI receptionist are recorded and transcribed. Callers are told at the start of the call that the call may be recorded. If you do not want to be recorded, please hang up and contact the business another way.

How we use information

  • To answer calls, book appointments, and send call summaries to the business you called.
  • To send appointment confirmations and reminders by text or email.
  • To provide, support, and improve our service, including reviewing calls for quality.
  • To respond to your questions and communicate with clients about their accounts.
  • To meet legal obligations and protect against fraud or misuse.

Text messages

NeverMissed AI sends text messages only to people who have agreed to receive them, for example by checking an opt-in box on our website. When you opt in, we collect your mobile number, the consent wording you agreed to, and the date and time of your consent, and we use them only to send the messages you signed up for and to keep a record of your consent. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories of sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell personal information. We share it only:

  • With the business you called, which receives your call details and summary.
  • With service providers who help us run the service, such as phone, AI voice, transcription, scheduling, email, hosting and payment providers. They may use the information only to provide services to us.
  • With Meta (Facebook), through the Meta Pixel on our website. It uses cookies to record visits and form submissions so we can measure and improve our ads. When you submit a form, your email and phone number may be shared with Meta in hashed (scrambled) form to match the visit to a Facebook account. You can adjust ad preferences in your Facebook settings or block cookies in your browser. This is separate from text messaging: we never share SMS opt-in data or consent with Meta or any third party for marketing.
  • When required by law, or to protect the rights, safety or property of anyone.
  • As part of a business transfer, such as a merger or the transfer of our business to a successor company.

How long we keep information

We keep call recordings, transcripts and summaries only as long as needed to provide the service to our clients, or as required by law. Clients can ask us to delete their call data at any time.

Security

We use reasonable safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask us to access, correct or delete personal information we hold about you by contacting us below. If you called one of our clients, we may refer your request to that business, since it controls its customer records.

Children

Our service is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. We will post the new version on this page with a new effective date.

Contact us

NeverMissed AI
6586 West Atlantic Avenue, Unit 1302
Delray Beach, FL 33446
Email: michael@nevermissedcallsai.com